1. Return Policy Overview

At NM Kart, we want you to be completely satisfied with your purchase. We offer a 7-day return policy from the date of delivery for most items.

2. Eligible Items for Return

Items eligible for return must meet the following conditions:

• Item is in original condition with all tags attached
• Item has not been worn, washed, or altered
• Item is returned in original packaging
• Return request is initiated within 7 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized items
• Items marked as "Final Sale"
• Undergarments and intimate apparel
• Items damaged by misuse or normal wear
• Items without original tags or packaging

4. How to Initiate a Return

5. Return Shipping

Return shipping policies:

• Defective/Wrong Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Free Returns: Available for orders above ₹1999
• Use a trackable shipping method for returns

6. Refund Process

Once we receive and inspect your returned item:

• Inspection completed within 2-3 business days
• Refund processed to original payment method
• Refund appears in 5-7 business days
• Email confirmation sent once refund is processed

7. Exchanges

We offer exchanges for:

• Size exchanges (subject to availability)
• Color exchanges (subject to availability)
• Defective items

Exchange requests must be made within 7 days of delivery. Additional charges may apply for price differences.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon delivery
• Provide photos of the damaged item
• We will arrange for immediate replacement or full refund
• No return shipping charges for defective items

9. Refund Timeline

10. Contact for Returns